Welcome to the FAQ page of Llush! Here are some of the most popular questions and answers we have compiled to help you.
- How do I place an order?
You can browse our website, find the products you like, click “Add to Cart”, and then proceed to the checkout page to complete the payment. - What payment methods do you offer?
We accept the following payment methods:
Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Other local payment options (available depending on your location)
- How long does it take to ship?
Orders are usually processed and shipped within 1-2 business days. Delivery time varies depending on your location, usually 5-10 business days. - How do I track my order?
Once your order is shipped, we will send a tracking number via email. You can use this number to check the order status on the logistics company’s website. - Do you support returns?
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, please contact our customer service team for return instructions. - What if there is a problem with the item I received?
We are responsible for the quality of our products. If you receive a defective or damaged product, please contact us within 48 hours of receipt and provide relevant photos as proof. We will process a replacement or refund for you as soon as possible. - How to contact customer service?
You can contact our customer service team via email (llush@site.com) and we will respond to your questions within 24 hours.