At Llush, we are committed to providing you with a great shopping experience. If you are not satisfied with your purchase, you can apply for a return or refund according to the return policy below:

Return conditions
The product must be returned within 30 days of receipt.
The product must be unused and come with the original packaging and all accessories.
The following situations are not supported for return:
The product shows obvious signs of use or damage.
Personalized products or promotional specials (unless there is a quality problem).
Return process
Submit a return request: Please contact us by email (llush@site.com) with your order number and reason for return.
Confirm return eligibility: Our customer service team will review your request within 24 hours and provide a return address and detailed instructions.
Return the product: After properly packaging the product and sending it back to the designated address, keep the logistics tracking number to prevent loss.
Processing refund: After receiving the returned product and confirming that it is correct, we will process the refund within 5-7 business days. The refund amount will be returned to the original payment method used when you paid.
Return shipping costs
For returns due to product quality issues, we will bear the return shipping costs.
For returns not related to quality issues, the shipping costs shall be borne by the customer.
Refund Time
The refund will be processed within 5-7 working days after the return is confirmed. The specific arrival time may vary depending on the payment method or bank processing speed.
Special Circumstances
If the product is damaged during transportation or the wrong product is received, please contact us within 48 hours after receipt and provide relevant photos or supporting documents. We will arrange a replacement or refund service for you as soon as possible.

Contact Us
If you need to return the product or have any other questions, please feel free to contact our customer service team:

Email: llush@site.com
+1330-422-3580
Thank you for your support and understanding, we will wholeheartedly provide you with quality service!